Before you can decide to join LiveOps, it’s essential that you read LiveOps reviews first.
This will help you know what you will likely encounter in the program.
LiveOps is indeed an excellent company for work-from-home jobs, but there are some things you should know.
Here is a List of 11 Things you Need to Know About LiveOps in 2024.
1. You Are An Independent Contractor
LiveOps is not an employment company; you are self-employed.
This implies that you are responsible for your own health insurance and all other benefits.
It’s also worth noting that LiveOps doesn’t offer any entitlements, such as healthcare, retirement, or paid leave.
Again, you must pay taxes as you are an independent earner.
You can always read LiveOps reviews to know how other employees manage this work arrangement.
2. Pay is Per Talk Minute
Compensation at LiveOps is solely based on the number of minutes you spend communicating with customers.
You are compensated between 25 and 45 cents per engaged minute, not when logged in but when you are not handling any calls.
You can earn a good amount of money when there are many calls, but earnings decrease when call volume is low.
LiveOps reviews often discuss this pay structure, as your income depends on the work you complete each day.
Most importantly, remember that the time you spend waiting for calls is unpaid.
3. Unpaid Training
Since quality and 100% customer satisfaction are essential factors for LiveOps, you must undergo compulsory and unpaid training before you commence working.
This training can take a few days to weeks.
LiveOps reviews also show that you will not be making money during the training period, as you will not be paid until you start taking calls.
However, you must finish the training in order to be a successful telecommuter.
Bear in mind that you will not have a fast return on your investment, so ensure you have enough time on your hands.
4. Flexibility is One of the Main Perks
Flexibility is at its peak for LiveOps since you get an opportunity to choose the best time to work.
That is not the situation in most conventional employment avenues available today.
Therefore, with LiveOps, you can log in whenever you want, and you don’t have to spend as many hours as you might desire.
Several LiveOps reviews have lauded this flexibility, especially for parents, students, and anyone with other commitments.
You can work in short 30-minute sessions or long shifts depending on your choice.
However, don’t forget that flexible work doesn’t mean a person will have a stable income.
5. Technical Requirements Are Strict
To work for LiveOps, you must have specific equipment and software.
This includes a corded landline phone, wired internet connection, high-quality headset, and up-to-date virus protection software.
You require a computer that has at least 4 GB of RAM and Sound card.
Some of the most common LiveOps reviews state that these technical requirements must be met to avoid problems.
If your equipment doesn’t meet these standards, then you may have a problem in handling and answering calls.
6. You Pay for Your Background Check
Before starting with LiveOps, you must pass a background check. The check costs $25 and must be paid before it can be processed.
The $25 background check fee is non-refundable, meaning you will not get your money back if you fail.
Several LiveOps reviews point out this disadvantage because you have to spend money on the process.
Sadly, there is no assurance of employment.
That means it’s very important to confirm your qualifications for the grant before applying to avoid spending so much money.
7. Call Volume Can Be Unpredictable
It’s always a fact that call volume at LiveOps depends on the client and time of the day.
There could be days with many calls and little idle time and days with few calls and much idle time.
Customer reviews on LiveOps also indicate that pay can be a little erratic due to work fluctuations.
You may spend hours logged in and end up not receiving any calls.
Well, if you’re lucky, you can get very few calls to attend to during the shift.
The inconsistency means that LiveOps can never be your sole source of income since you never know when your leads will be low.
Until now, there is no way of predicting when call volume is high. You should plan and think about other income sources.
8. You Choose Which Clients to Work For
LiveOps works with clients in different sectors, such as technology, health care, and retail.
It also means that you can select which clients you prefer to serve depending on your area of specialization.
Looking at some of the LiveOps reviews in detail, it’s clear that choosing clients with many calls will help you earn more.
However, not all clients are the same and don’t pay the same or guarantee job satisfaction.
Now, with that, you must study your clients’ options carefully to identify the best option.
9. No Minimum Pay
Working at LiveOps differs from conventional employment because it doesn’t provide base hourly pay.
In particular, you only receive your income depending on the time spent with the customer.
You won’t earn anything on time spent between two consecutive calls.
Some of the LiveOps complaints involve scenarios where few calls are coming through.
That is worrisome because you can earn very little or none at all.
10. System Issues Can Affect Earnings
The LiveOps platform highly depends on technology, especially when handling calls and recording working hours.
Unfortunately, system problems may arise, and you may be unable to log calls or even contact customers.
To maximize your earnings at LiveOps, you should have a steady internet connection and update your software to avoid interruptions.
Of course, it’s also vital to note that some factors are beyond one’s control and can affect the total income.
11. Mixed Reviews on Management and Support
Some of the available LiveOps reviews are positive, while others have negative comments about the quality of support and management.
Moreover, some workers appreciate the support team’s prompt response.
On the other hand, some individuals have reported inadequacies due to their inability to deal with specific problems.
As an independent contractor at LiveOps, you are responsible for solving all problems on your own.
It’s recommended that you read LiveOps reviews to learn from others’ experiences and assess the efficiency of the support system.
FAQs
LiveOps provides training for free, but trainees are not paid.
Since the platform has specific standards, you must complete the required training before you can start earning.
You need a corded landline phone, a wired internet connection, a computer with at least 4 GB RAM, antivirus software, and a good-quality headset.
No, an independent contractor doesn’t get benefits such as health insurance, paid time off, or even retirement plans. You are responsible for handling your own taxes and benefits.
LiveOps doesn’t guarantee the pay one will earn per hour. You only get paid for actual talk time, so your money depends on the number of calls.
The LiveOps reviews are quite overwhelming, and they show that all workers enjoy the broad-based flexibility.
In contrast, others complain about the lack of pay for the training sessions, the inequality in income, and technical problems.
You should read the reviews and see some of the challenges you will likely encounter.
Some of LiveOps’ competitors are Boldly, which provides virtual assistant positions, and FlexJobs, which has a wide range of remote employment listings.
Most LiveOps reviews recommend using other websites if you want more reliable payment or are seeking different types of employment.
The onboarding process can take as little as one week or as long as three weeks, depending on the time it takes to complete background checks, training, and technicalities.
Currently, LiveOps offers its contracts to U. S. residents in most states, but there are some limitations.
You must check your eligibility before applying for the grant.
LiveOps contractors are paid biweekly through direct deposit or a third-party payment processor.
Customer calls can only be made during business hours, and you are only paid for the minutes you spend on the calls.
As a LiveOps employee, you will not receive promotions or regular career advancement programs since the company is an independent contractor.
However, working with such companies could add value to your resume in the job market.
Final Thoughts
Working with LiveOps has many benefits, as the company provides an opportunity to work remotely.
From the LiveOps reviews, you will be able to learn the strengths and weaknesses of it.
Although the flexibility is rather tempting, there can be certain problems with the pay model and system issues.
Always make sure that you consider all factors in your decision-making process and decide whether LiveOps is right for you.
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